Insurance and payment

Treatment estimates

Ask the care team for a written estimate for the care being discussed, including what is included, what may be charged separately, and how a change in treatment could affect the cost.

A website enquiry does not confirm treatment, a price, or an obligation to pay. Review the written treatment and payment documents before making arrangements.

Insurance cover

Cover depends on your insurer, policy, and the care proposed. Check benefits, exclusions, pre-authorisation, and reimbursement requirements directly with your insurer before committing to treatment.

Ask the team which documents they can provide to support an insurance enquiry. Do not assume that direct billing or reimbursement is available.

Payments and changes

Confirm payment methods, currency, due dates, and any deposit with the team in writing. Ask what happens if care is changed, postponed, or cancelled.

Cancellation and refund terms must come from the applicable written agreement. This page does not set a deposit, cancellation charge, refund period, or guarantee of cover.

Questions before booking

Contact the team for the current financial information relevant to your proposed care. The finance team must confirm the final policy before public launch.